FAQ'S

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Savoy Signature
Savoy Palace
Saccharum
Royal Savoy
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Calheta Beach
Gardens

To make a reservation on our website simply choose the hotel of interest in the field “our hotels” and then select the number of guests along with the requested dates. If you have a promo code, please make sure to add it. Next, click for your search. Several room types will appear along with the various different rates. To complete the reservation just click on "Book Now" and fill in the requested information.
To make a booking at more than one hotel, you need to separately book each hotel of interest.
You can book more than one room by clicking in the field “add a room”. You can book a maximum of 5 rooms.
Lower rates are available on Savoy Signature websites. There are also exclusive discounts which are only available on the Savoy Signature website.
After completing your reservation, the booking confirmation is sent via email to the address provided.
If you wish to make a special request, please add a comment on the last step of the reservation, the "Additional details and preferences” field. Please note that these requests are subject to availability. Alternatively, you may contact the Savoy Signature reservations department:

Savoy Palace:
+351 291 213 545 // reservations.palace@savoysignature.com

Royal Savoy:
+351 291 213 547 // reservations.royal@savoysignature.com

Saccharum:
+351 291 213 548 // reservations.saccharum@savoysignature.com

Calheta Beach:
+351 291 213 549 // reservations.calhetabeach@savoysignature.com

NEXT:
+351 291 213 092 // reservations.next@savoysignature.com

TUI BLUE Madeira Gardens:
+351 291 213 546 // reservations.gardens@savoysignature.com
We suggest contacting the reservations department:

Savoy Palace:
+351 291 213 545 // reservations.palace@savoysignature.com

Royal Savoy:
+351 291 213 547 // reservations.royal@savoysignature.com

Saccharum:
+351 291 213 548 // reservations.saccharum@savoysignature.com

Calheta Beach:
+351 291 213 549 // reservations.calhetabeach@savoysignature.com

NEXT:
+351 291 213 092 // reservations.next@savoysignature.com

TUI BLUE Madeira Gardens:
+351 291 213 546 // reservations.gardens@savoysignature.com
Change or cancellation of your reservation depends on the conditions mentioned in the rate. If your reservation is refundable, you may cancel or modify it according to the conditions. We suggest contacting the reservations department:

Savoy Palace:
+351 291 213 545 // reservations.palace@savoysignature.com

Royal Savoy:
+351 291 213 547 // reservations.royal@savoysignature.com

Saccharum:
+351 291 213 548 // reservations.saccharum@savoysignature.com

Calheta Beach:
+351 291 213 549 // reservations.calhetabeach@savoysignature.com

NEXT:
+351 291 213 092 // reservations.next@savoysignature.com

TUI BLUE Madeira Gardens:
+351 291 213 546 // reservations.gardens@savoysignature.com
If your booking is refundable in accordance with the cancellation policy you can change it. Booking conditions may vary according the hotel.
There are several cancellation categories: refundable or non-refundable. To find out which terms apply to your selected rate, check the "rate conditions" or the notes provided in the promotion.
For hotels in Portugal VAT is already included in the rates.
As we value our guest security and trust, for credit card payments we assure a secure payment link. We accept MasterCard, Visa Card, American Express and Diner’s Club.
Our available rates already include all taxes and VAT.
Please, apply at the link https://www.savoysignature.com/pt/carreiras or send us an email to rh@savoysignature.com.
For partnerships and collaborations, please send us your offer via email to press@savoysignature.com.
To purchase a Savoy gift voucher we kindly advise you to contact our reservations department:

Savoy Palace:
+351 291 213 545 // reservations.palace@savoysignature.com

Royal Savoy:
+351 291 213 547 // reservations.royal@savoysignature.com

Saccharum:
+351 291 213 548 // reservations.saccharum@savoysignature.com

Calheta Beach:
+351 291 213 549 // reservations.calhetabeach@savoysignature.com

NEXT:
+351 291 213 092 // reservations.next@savoysignature.com

TUI BLUE Madeira Gardens:
+351 291 213 546 // reservations.gardens@savoysignature.com
The Savoy Gift Vouchers are ideal presents for birthdays, weddings, special occasions and company incentives. We have various options at your disposal, which include accommodation, dining & wining or spa experiences.
Should you wish to acquire a Savoy Gift Voucher, please be kindly advised that there is no minimum or maximum amount. It depends on which service you will be purchasing. For detailed information, please contact our reservations department:

Savoy Palace:
+351 291 213 545 // reservations.palace@savoysignature.com

Royal Savoy:
+351 291 213 547 // reservations.royal@savoysignature.com

Saccharum:
+351 291 213 548 // reservations.saccharum@savoysignature.com

Calheta Beach:
+351 291 213 549 // reservations.calhetabeach@savoysignature.com

NEXT:
+351 291 213 092 // reservations.next@savoysignature.com

TUI BLUE Madeira Gardens:
+351 291 213 546 // reservations.gardens@savoysignature.com
The Savoy Gift Voucher can be valid for 1 year or 6 months.
Kindly note that the Savoy Gift Voucher can only be used in a single transaction and cannot be exchanged for cash. For further information, please contact us:

Savoy Palace:
+351 291 213 545 // reservations.palace@savoysignature.com

Royal Savoy:
+351 291 213 547 // reservations.royal@savoysignature.com

Saccharum:
+351 291 213 548 // reservations.saccharum@savoysignature.com

Calheta Beach:
+351 291 213 549 // reservations.calhetabeach@savoysignature.com

NEXT:
+351 291 213 092 // reservations.next@savoysignature.com

TUI BLUE Madeira Gardens:
+351 291 213 546 // reservations.gardens@savoysignature.com

SAVOY PALACE

From 0 to 2 years old, extra beds are free of charge. From 2 to 12 years old, the cost of an extra bed is €35 per night. From 12 years of age, the cost is €70 per night.
The hotel provides the guests an entertainment and activities program that varies throughout the year. Some classes and activities may have an additional cost.
The hotel is located in the centre of Funchal, at 10/15 minutes walking distance and about 2 minutes by car.
The hotel offers the Children's Playroom with the most varied games and toys available. The use of this area requires supervision by one of the child’s guardians. At some special times of the year, themed activities are organized for the youngest and the hotel provides supervision in the Children's Playroom.
Children's stays are free up to 2 years old.
The hotel has one children's pool located on the ground floor.
Children's stays are free up to 2 years old.
The free access pools are the main pool and the children's pool located on the ground floor, the infinity pool Galáxia Skypool, located on the 17th floor, and the indoor pool available to all guests located on the floor -1.
The hotel has a car park accessible to all guests.
Check-in time is from 14:00 and check-out time is until 12:00.
Early check-ins and late check-outs may be available subject to hotel availability. An additional service fee may apply.
The concierge team is permanently available to assist all guests with the car rental service.
Pets are allowed subject to compliance with all the rules inherent to its special access. For more information, contact our reservations department.
The hotel offers sea access through our neighbouring Savoy Signature hotel, Royal Savoy, located just 5 minutes away with access via an internal bridge between both properties.
Dinner reservations are required at all of the hotel's restaurants. For lunch, reservations are made only for the Terreiro restaurant.
You can request an upgrade, available subject to availability and payment of an additional fee.
The infinity pool, Galáxia Skypool, located on the 17th floor, the treatments and thermal areas of the Laurea Spa are reserved for adults only.
The hotel has a pillow menu available in every room.
Shampoo and conditioner, shower gel, body cream and soap are available in the rooms.
The room service menu (including breakfast menu) is available 24 hours a day. You can place your order directly via the telephone in your room.
The restaurants and bars are open to both hotel guests and external customers.
All pools are freely accessible to all guests, with the exception of the following: the indoor pool at the Laurea Spa (access granted upon additional fee), and the pool at the Jacarandá Lounge & Club, exclusive access for Premium guests only. The infinity pool Galáxia Skypool is exclusively accessible to adults.
All indoor and outdoor pools are heated. Outdoor pool temperatures are subject to weather conditions.
The temperature of the pools varies between 23ºC and 26ºC (73.4ºF – 78.8ºF).
All rooms are equipped with air conditioning.
All rooms are equipped with tea and coffee making facilities.
All rooms are equipped with a hairdryer.
Only the suites are equipped with an iron and ironing board. In other room types, this equipment can be made available on request.
The Savoy Palace is a non-smoking hotel and all indoor areas are non-smoking. It is possible, however, to smoke on the balconies of the rooms and in the outdoor public areas.
Payment for extra consumption can be made directly at restaurants and bars in cash or card, or it can be charged to your room bill, depending on your preference.
The use of drones is allowed in outdoor areas with authorization from the hotel management and provided that there is no disturbance to the normal functioning of the facilities or the privacy of guests is compromised.
The Laurea Spa is available to external clients. Even if you are not our guest, you can use the spa facilities for a fee.
We host weddings and events at the hotel. We have an events team permanently available to provide information and organize the most diverse types of events.
Yes, our hotel has access and accommodation for people with reduced mobility.
Valet service is available to all hotel guests for an additional fee.
The Galáxia Skypool, Skybar and Skyfood rooftop areas are available to all guests (Galáxia Skypool is exclusively for adults). The Jacarandá Lounge & Club rooftop area is available to Premium guests only.

SACCHARUM

Children's stays are free for up to 1 year (included).
Yes, the hotel has a children's pool.
Children can use the indoor pool, provided they are accompanied by an adult. However, children are not allowed to use the spa pool.
All hotel pools are free to access.
The hotel has both indoor and outdoor parking.
You can check-in from 14:00 and check-out until 12:00.
Early check-in and late check-out are available upon payment of €120.
Whenever you need to rent a vehicle, we can help.
Pets are allowed.
The hotel has direct access to the sea.
We advise our guests to book a table for dinner at the Alambique restaurant and at the Trapiche bar. At lunch reservations are not necessary.
It is possible to request an upgrade. The upgrade is subject to payment and availability.
The 2nd floor swimming pool is exclusively for adults.
Our hotel has a pillow menu.
In all rooms we provide shampoo, shower gel, moisturizing cream and soap. In premium rooms and deluxe suites, in addition to these, you will find a shaving kit, dental kit, sewing kit, hygiene kit, shoe kit, shower cap, comb and nail file.
For after-hours meals, you can request our lunch package.
In our restaurants and bars we are available to receive both our guests and external customers.
The spa pool and the 2nd floor pool are for adults only. The remaining swimming pools of the hotel can be used by all our guests.
The hotel pools are heated, with the exception of the 2nd floor pool.
Outdoor pool water temperature: 24ºC, 75.2ºC. Indoor pool: 29ºC, 84.2ºF.
All rooms at the hotel are air conditioned.
All hotel rooms are equipped with a kettle. The deluxe and premium sea view suites have both a kettle and a coffee machine.
All rooms are equipped with a hairdryer.
The rooms are not equipped with an iron and ironing board, but articles can be made available at the accommodation on request.
In outdoor areas and in properly signposted areas, smoking is allowed in the hotel.
You can pay for your consumption in cash or link them to your room account using your credit card.
The use of drones is not allowed.
Yes, it is possible to book a day use and visit our facilities during the day.
Yes. Upon payment, it is possible to use our spa, even if you are not a guest.
Yes, we host weddings, ceremonies and other events at the hotel.
Yes, our hotel has access and accommodation for guests with reduced mobility.
Our hotel has a valet service.
Our rooftop is available for all guests. Only the premium area is reserved for premium guests.

ROYAL SAVOY

Children's stays are free up to 24 months.
Yes, the hotel has a children's pool.
Children can use the indoor pool, provided they are accompanied by an adult. The use of the spa pool is allowed for guests over 16 years old.
All hotel pools are free to access.
The hotel has a car park, available upon supplement.
You can check-in from 14:00 and check-out until 12:00.
Early check-in is available subject to hotel availability. You can enjoy your late check-out upon payment.
Whenever you need to rent a vehicle, we can help.
Only personal help pets are allowed.
The hotel has direct access to the sea.
We advise our guests to book a table for dinner or lunch.
It is possible to request an upgrade upon payment.
There are no adults-only areas in our hotel.
We do not have a pillow menu available in our hotel.
In your room we supply robe and slippers, body and hand wash shower gel, shampoo, moisturizing cream, shower cap, oral hygiene kit and sewing kit.
For out-of-hours meals, you can enjoy our complete room service.
In our restaurants and bars we are available to receive both our guests and external customers.
The hotel swimming pools can be used by all our guests.
All hotel pools are heated.
The temperature of the water in the pools is around 26 and 29ºC (78.8 – 84.2ºF).
All rooms at the hotel are air conditioned.
All rooms at the hotel are equipped with a kettle and coffee machine.
All rooms are equipped with a hairdryer.
All rooms at the hotel are equipped with an iron and ironing board.
In outdoor areas and in properly signposted areas, smoking is allowed in the hotel.
You can pay for your consumption as you prefer: in cash or by linking them to your room account.
The use of drones is not allowed.
Yes, it is possible to book a day use and visit our facilities during the day.
It is possible to use our spa treatment room even if you are not a guest.
Yes, we host weddings, ceremonies and other events at the hotel.
Yes, our hotel has access and accommodation for guests with reduced mobility.
Our hotel has a valet service.

NEXT

Children's stays are free up to 2 years old.
No, the hotel does not have a children's pool.
Children cannot use the hotel's swimming pool.
All hotel pools are free to access.
The hotel has a car park.
You can check-in from 14:00 and check-out until 12:00.
Early check-in and late check-out are available subject to hotel availability.
Whenever you need to rent a vehicle, we can help.
Pets are not allowed.
The hotel has direct access to the sea.
We advise you to always book a table for dinner or lunch in one of our restaurants.
It is possible to request an upgrade.
Our rooftop is exclusively for adults.
Our hotel has a pillow menu.
In your room we provide soap, shower cap, shampoo and shower gel. Other items are available upon request.
Get in touch with our reception so we can inform you on the options available.
In our restaurants and bars we are available to receive both our guests and external customers.
With the exception of the rooftop, which is exclusively for adults, the hotel's swimming pools can be used by all our guests.
The hotel does not have heated swimming pools.
Daily, we measure the temperature of the water in the swimming pools, which is available in the information board.
All rooms at the hotel are air conditioned.
All hotel rooms are equipped with a kettle. The suites have both a kettle and a coffee machine.
All rooms are equipped with a hairdryer.
The rooms are not equipped with an iron and ironing board, which are available on request.
In outdoor areas and in properly signposted areas, smoking is allowed in the hotel.
Yes, you can pay for your consumption in cash.
The use of drones is not allowed.
Yes, it is possible to book a day use and visit our facilities during the day.
It is not possible to use our spa if you are not a guest at our hotel.
Yes, we host weddings, ceremonies and other events at the hotel.
Yes, our hotel has access and accommodation for guests with reduced mobility.
Our hotel does not have a valet service.
Our rooftop is exclusively for adults.

CALHETA BEACH

Children's stays are free up to 3 years old.
Yes, the hotel has a children's pool.
Children can use the indoor pool, provided they are accompanied by an adult. However, children are not allowed to use the spa pool.
All hotel pools are free to access.
The hotel has a car park.
You can check-in from 14:00 and check-out until 12:00.
Early check-in and late check-out are available subject to hotel availability.
Whenever you need to rent a vehicle, we can help.
Pets are not allowed.
The hotel has direct access to the sea.
Our guests do not need to book a table for dinner or lunch.
It is possible to request an upgrade. The upgrade is subject to payment and availability.
There are no adults-only areas in our hotel.
We do not have a pillow menu available in our hotel.
In your room we provide shampoo, conditioner and shower gel.
Please contact our reception so that we can inform you on the options available.
In our restaurants and bars we are available to receive both our guests and external customers.
The hotel swimming pools can be used by all our guests.
The hotel's indoor pool is heated.
Outdoor pool water temperature: 20ºC, 68ºF. Indoor pool: 29 ºC, 84.2ºF.
All rooms at the hotel are air conditioned.
All rooms at the hotel are equipped with a kettle and tea and coffee making facilities.
All rooms are equipped with a hairdryer.
The rooms are not equipped with an iron and ironing board, but guests can request them at reception whenever necessary.
In outdoor areas and in properly signposted areas, smoking is allowed in the hotel.
You can pay for your consumption as you prefer: in cash or by linking them to your room account.
The use of drones is allowed with a municipal license or professional qualification for that purpose.
Yes, it is possible to book a day use and visit our facilities during the day, subject to hotel availability.
Yes, it is possible to enjoy our spa even if you are not a guest. Just book at reception.
Yes, we host weddings, ceremonies and other events at the hotel, subject to our availability.
Yes, our hotel has access and accommodation for guests with reduced mobility.
Our hotel does not have a valet service.
Our rooftop is available for all guests.
The All-Inclusive modality is available from 07:00 to 23:00.
The All-Inclusive modality covers all the food displayed and available at the indicated outlets.

GARDENS

Our hotel is exclusively for adults and is intended for guests aged 16 and over.
No, the hotel does not have a children's pool.
N/A
All hotel pools are free to access.
The hotel has a car park, available upon supplement.
You can check-in from 14:00 and check-out until 12:00.
Early check-in is available subject to hotel availability. You can enjoy your late check-out upon payment.
Whenever you need to rent a vehicle, we can help.
Pets are not allowed.
The hotel does not have direct access to the sea. The nearest beach is about 800 meters away (Praia do Lido).
We advise you to book a table for dinner or lunch at the Culinarium restaurant.
It is possible to request an upgrade upon payment.
Our hotel is exclusively for adults.
We do not have a pillow menu available in our hotel.
In your room we provide soap, body and hair shower gel, moisturizing cream, shower cap and a hygiene kit.
For out-of-hours meals, you can enjoy our complete room service menu or an adapted menu in the restaurant.
In our restaurants and bars we are available to receive both our guests and external customers.
The hotel swimming pools can be used by all our guests.
All hotel pools are heated.
The temperature of the water in the outdoor pool is between 22ºC and 25ºC (71.6 – 77ºF), depending on the weather conditions. Indoor pool: 27ºC, 80.6ºF. Jacuzzi: 30 – 31ºC, 86 – 87.8ºF.
All rooms at the hotel are air conditioned.
All hotel rooms are equipped with a kettle.
All rooms are equipped with a hairdryer.
The rooms are not equipped with iron and ironing board.
In outdoor areas and in properly signposted areas, smoking is allowed in the hotel.
Our hotel is “cash free”, so consumption is charged to your room account.
The use of drones is not allowed.
Yes, it is possible to book a day use and visit our facilities during the day.
Yes. Upon payment, it is possible to use our spa, even if you are not a guest.
Yes, we host weddings, ceremonies and other events in our adults-only hotel.
Yes, our hotel has access and accommodation for guests with reduced mobility.
Our hotel does not have a valet service.
Our rooftop is available for all guests.

FAQ'S

How can I make a reservation?

Can I make a reservation at multiple hotels?

Can I book more than one room?

What are the benefits of booking online?

How do I receive my booking confirmation?

How can I make a special request – double bed, extra bed, etc.?

I lost the email with the reservation confirmation, what should I do?

Can I change or cancel my reservation?

Can I change the hotel after my booking is confirmed?

What are the cancellation policies?

Do I have to pay tax on top of the figures presented?

Which credit cards are accepted for payment?

Is the tourist fee included in the reservation’s amount?

Where can I apply to work at Savoy Signature?

I work in digital media. Who can I contact for a partnership with the hotel?

How can I purchase a gift voucher?

In which services can I use the gift voucher?

The gift vouchers are available for which amounts?

Do the gift vouchers have expiration date?

Can I exchange my gift voucher for cash?

Do the extra beds have an additional cost?

What activities are available to guests? Is there any extra cost?

Is the hotel located near the city centre?

Does the hotel offer activities for children?

Children's stays are free until what age?

Does the hotel have swimming pools for children?

Children's stays are free until what age?

Which pools are the free access pools?

Does the hotel have a car park?

What are the check-in and check-out times?

Is it possible to have early check-in and late check-out free of charge?

Is it possible to rent a car through the hotel?

Are pets allowed?

Does the hotel have sea access?

Do I need to book a table for dinner or lunch?

Can I request an upgrade?

Are there any areas reserved for adults?

Is there a pillow menu?

What amenities are available in the rooms?

I would like to have breakfast before the restaurant opening time. What are my options?

Are the restaurants and bars exclusively for guests or are they open to external customers?

Are all pools freely accessible to all guests?

Are all pools heated?

What is the temperature of the water in the pools?

Are the rooms equipped with air conditioning?

Are the rooms equipped with a kettle or coffee machine?

Do the rooms have a hairdryer available?

Are the rooms equipped with an iron and ironing board?

Is it possible to smoke in the hotel?

Can I pay cash for consumptions made at the hotel's restaurants and bars, or is the amount charged to my room bill?

Is the use of drones allowed outside the hotel?

I am not a hotel guest, but I would like to use the spa. Can I do it?

Does the hotel host weddings/events?

Is the hotel adapted for people with reduced mobility?

Is there a valet service available?

Can the rooftop be used by all guests?

The stays for children are free up until what age?

Does the hotel have swimming pools for children?

Can children use the indoor pool and spa?

Which pools are free access pools?

Does the hotel have a car park?

What are the check-in and check-out times?

Is it possible to have early check-in and late check-out free of charge?

Is it possible to rent a car through the hotel?

Are pets allowed?

Does the hotel have access to the sea?

Do I need to book a table for dinner or lunch?

Can I request an upgrade?

Are there any areas reserved for adults?

Is there a pillow menu?

What amenities are available in the rooms?

I would like to have breakfast before the restaurant opening time. What are my options?

Are the restaurants and bars exclusively for guests or are they also open to external customers?

Do guests have free access to all pools?

Are all pools heated?

What is the temperature of the water in the pools?

Are the rooms equipped with air conditioning?

Are the rooms equipped with a kettle or coffee machine?

Do the rooms have a hairdryer available?